Support

Answers You Need Now

When our merchants have questions, Infintech has answers. Here you'll find the support info and links you need most.

Merchant Help Desk

Monday – Friday, 8 am – 5 pm EST

After-Hours – Reference 24/7 Merchant Help Desk Below

Processing Help

Processing questions? Locate your merchant ID, then follow this handy chart.

Merchant ID

If you have a merchant ID starting with 52 or 1-9, use the support information below:

24/7 Merchant Help Desk:

M-F 8 am - 5 pm EST: 800-621-8931
After Hours: 800-683-2289

Statement Questions:

Voice Authorization:

Online Merchant Account Access:

PCI Validation:

Chargeback Portal Response Center:

Merchant ID

If you have a merchant ID starting with 543 or 393, use the support information below:

24/7 Merchant Help Desk:

M-F 8 am - 5 pm EST: 800-621-8931
After Hours: 800-654-9256

Statement Questions:

Voice Authorization:

Online Merchant Account Access:

PCI Validation:

Chargeback Response Center:

Merchant ID

If you have a merchant ID starting with 434, 516, or 708, use the support information below:

24/7 Merchant Help Desk:

Merchant IDs starting with 434:
800-647-3722

Merchant IDs starting with 516:
800-228-0210

Merchant IDs starting with 708:
800-542-1894

Statement Questions:

Voice Authorization:

Merchant IDs starting with 434:
800-645-9120 (V/MC/DV) or
800-528-2121 (Amex)

Merchant IDs starting with 516:
800-228-1122 (V/MC/DV) or
800-528-2121 (Amex)

Merchant IDs starting with 708:
800-645-9120 (V/MC/DV) or
800-528-2121 (Amex)

Online Merchant Account Access:

PCI Validation:

Chargeback Response Center:

Gateway Help

Identify your gateway, and call for support.

PCI Compliance

Answers to your FAQs about security standards and merchant compliance.

Chargebacks

Tips to help minimize chargebacks and fraud.

More FAQs

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